Vodacom: Should I even be surprised of their incompetence at this point?

On the 3rd of January I bought a data bundle on Vodapay for R99 (7.5 gig anytime +7.5 night owl) which includes a 2 months subscription to Youtube Premium. When I tried to redeem the coupon on youtube/google play the coupon code is invalid. I logged a query on the Vodapay app and got a reference number and was told by the agent helping me that I would get a repsonse after 7 working days. After the 7 working days passed I spoke to two seperate agants about the issue and one told me that "the SR was logged incorrectly" and another agent told me it was escalated on the 14/01/2026. So which is it? The youtube subsription coupon is supposedly expiring at the end of this month if not redeemable. Do not buy any bundle that includes any "free" subsription to any services because the coupons aren't valid. You'll end spending more time on the phone trying to resolve the issue . I only bought that bundle because of the Youtube Premium subsription benefit...I NEED THIS RESOLVED ASAP