CW
Claudette W
1 reviews | Active since Aug 2015
20 Sept 2019, 16:25
VODACOM SHOULD HANG THEIR HEAD IN SHAME !!!!
I have never in my entire life received .... oh no sorry ...... rephrase .... not received more pathetic service from anybody. Despite countless emails and telephone calls in an attempt to finalize a deceased estate matter, to date, the matter has still not been attended to let alone resolved. Absolutely disgusting that so far it has taken almost 5 months and still no response has been received regardless of speaking to numerous team leaders. VODACOM ........ GET YOUR HOUSE IN ORDER !!!!!!!!!!
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Vodacom's replyOfficial
21 Sept 2019, 12:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2019, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Oct 2019, 16:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our Legal Department has provided you feedback with regards to your query. Regards,Consumer Website Team
Vodacom's reply14 Oct 2019, 16:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our Legal Department has provided you feedback with regards to your query. Regards,Consumer Website Team