SG
Siphesihle G
1 reviews | Active since Jun 2024
12 Jun 2024, 09:24
Vodacom should do better
I did an upgrade and the wrong phone was delivered. This was OCTOBER 2023 and up until now JUNE 2024 the phone has not been picked up. I have done endless calls to Vodacom, ram and physically going to Vodacom but with no success with having the phone picked up. I am exhausted with this situation as I can't get an upgrade. Now I have to resort to writing bad reviews as Vodacom doesn't have a direct department were u can email or call to report poor service
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Jun 2024, 10:13 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2024, 10:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jun 2024, 18:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion with Lesley today 2024/06/18 at 14:15:52, he is attending to the query. Regards Vodacom Consumer Website Team
As per discussion with Lesley today 2024/06/18 at 14:15:52, he is attending to the query. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2024, 18:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion with Lesley today 2024/06/18 at 14:15:52, he is attending to the query. Regards Vodacom Consumer Website Team
As per discussion with Lesley today 2024/06/18 at 14:15:52, he is attending to the query. Regards Vodacom Consumer Website Team
Best regards,
SG
Siphesihle G's updateReviewer Update
18 Jul 2024, 08:58It's 18 July 24, I last received a call from Vodacom on 18 jun 24, with the promise that I will be contacted again, but no contact has been made
SG
Siphesihle G's update18 Jul 2024, 08:58
Reviewer Update
It's 18 July 24, I last received a call from Vodacom on 18 jun 24, with the promise that I will be contacted again, but no contact has been made