Vodacom should consider rehiring new well mannered stuff of their customer service ***

<p>I'm sick and tired of vodacom and it's stuff members. I've had a contract with them since 2014 which ended in July 2016 but the experience wasn't pleasant at all until now. Our initial agreement was that they debit my account on the 25th of every month which is the date I get paid. Never for once have they done that they always debit on the 26th or 28th. When I call and ask why they tell me about their "3days" excuse which I fail to see how is that my problem. So for their convenience I changed my debit date to the 26th but still they debited on the day that best suited them and at the end when they find insufficient funds in my account they penalise me charging me R100 extra and leave me with a huge bank change of their bounced debit order. When I brought this to their attention all I got was a lame "we are sorry " at my expense. another thing is my contract ended in July 2016 but to date I'm still paying for the handset fee when I call their service providers at ********** they are super rude impatient and have no respect for customers it's like they making me a favour by helping me they talk to me like I'm an illiterate. They telling me all sorts of excuses. They won't even provide their full names so far I know of Lerato, Lebo,Justice and Nthabiseng. When I call back to speak to a specific person they tell me that those names doesn't exist. As we speak my line is about to be suspended again and I have been calling since last week for assistance and they keep telling me that they will get back to me but I'm still waiting all I get is their smses saying to avoid being suspended I should pay a sum of R900 which I don't know what informs it. I'm tired of Vodacom and I would never advice anyone to sign a contract with them. </p>