VODACOM should close Shop

Vodacom cannot it right. From 6 months trying to source a new phone and at long last I was assisted bu Vodacom Corporate by Melvin. He suggested that I may go into store to choose a new Handset and my contract was adjusted. Off i go to VODACOM MEYERSDAL choose a SAMSUNG S215G!, great service off I go. I get explained to if there is a problem with the phone bring it back in 7 days they will replace the phone. So my NEW SAMSUNG S21. In one week I noticed that the battery life was poor the phone had to be charged at least 3 times a day. The Phone got so hot you couldnt touch. So I spoke to a lady from Vodacom Corporate that said I should take it back immediately for a replacement. Arrive at VODACOM MEYERSDal to be told NO, the phone must first go in to be checked as I could have caused the problem.?? How. Dropped it in water or something like that. I bought all protective screens and covers in excess of R1000 from that store???? I asked then what about my data. I can buy a memory card and pay for the data to be transferred off and then pay again when it came back I tried to explain that this was a brand new phone. The manager Mica? was adamant that the consumer protection act says that they must first look at the phone to assess the damage. Furthermore I am forced to pay an addittional R150 for an admin Fee for connecting my phone whereas this was a replacement of a phone. If you go to the MTN / Cell C service people they transfer the data onto the Cloud and then transfer it back. Service delivery. The manager at Vodacom offered me an old phone as a replacement for a week ??? that can only make calls and sms... WOW. It is absolutely shocking how one is treated as an individual and once again I am the sucker with Viacom. I am on a top package and no decent assistance just give money. When I questioned this I am told Corporate works different than than a Shop?? HOW Is there any way that I can immediately get out of our Vodacom Contracts for our businesses and my spouse and move it else where and port numbers or again I am going to go the Ombudsman about this. I AM TIRED. You dont know what you are doing VODACOM. Look at Vodacom website on Fcebook and Hello Peter... I think some serious in house consultation is required. I want my phone back wuth ALL data and I dont want to pay or I must get out of our Vodacom contracts altogether