WN
Wimpie N
1 reviews | Active since May 2023
06 May 2023, 10:11
Vodacom should close down.
Vodacom will ***** your money, they charged me for 3 fibre accounts and over 20 routers and the best part is that it took them over 6 months to rectify my account.
When I had to transfer my line it took over 2 months for them to activate my account, oh and they basically have no service and poor management, they have breached our contract how many times, I’ve gone through so many headaches with them. I should honestly get a lawyer and sue them for breaching their SLA over and over.
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Replies (3)
Vodacom's replyOfficial
06 May 2023, 11:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 May 2023, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
WN
Wimpie N's updateReviewer Update
08 May 2023, 11:46Once again Vodacom has not made contact or made the effort to release my line nor make contact when the contract has ended. Now I am sitting with more issues with Vodacom.
WN
Wimpie N's update08 May 2023, 11:46
Reviewer Update
Once again Vodacom has not made contact or made the effort to release my line nor make contact when the contract has ended. Now I am sitting with more issues with Vodacom.
Vodacom's replyOfficial
10 May 2023, 09:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the query is resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply10 May 2023, 09:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the query is resolved. Regards Consumer Website Team
Best regards,