JJ
Jozi J

1 reviews | Active since Jul 2019

12 Nov 2021, 12:02

Vodacom should be out of business, unfortunately it is a monopoly of 4.

Was offered upgrade by Bytes (Vodacom) call centre. I accepted and was told phone would arrive within the week. A week later, I followed up. Vodacom apparently unilaterally cancelled contract (******* in law, by the way). I asked to speak to a VODACOM manager (not Bytes). The call centre confirmed that they had sent emails for managers to make contact. 9 calls and 5 emails and 2 weeks later, not one contact.

0
Replies (1)
Vodacom
Vodacom's reply12 Nov 2021, 14:20
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team