ML
Michael L
1 reviews | Active since Jan 2020
16 Jul 2024, 10:10
Vodacom should be ****com
Vodacom network is bad. and then they start to block 2G only devices in the Caledon region. Sara g350 and Leon G100 can't register on Vodacom network as it comes back as registration denied.
I have complained about this for almost 2 months and still no feedback. Vodacom does not care about its customers and only cares about getting money. even the 4g network in the region is at most 2 bar.
Another matter is when you're a day late on paying Vodacom, they hit you with penalty fees but the customers can't hit Vodacom with penalties for bad service.
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Replies (2)
Vodacom's replyOfficial
16 Jul 2024, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jul 2024, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jul 2024, 07:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Jul 2024, 07:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,