Vodacom should be call Petheticcom

This company should be called Patheticcom as their service can't even be described as pathetic as that does a disservice to pathetic. I did an upgrade at Vodaworld, supposedly the main Vodacom space. Took 5 hours, and then when only to find out, as time goes on, that the upgrade was a disaster. Firstly the accessories for my new phone, which the staff at vodaworld gave to me, did not fit the phone and it was problematic to get that sorted and get my money back. Then there is a debit order off my account, even though I am on contract that I was not informed about during the upgrade, more time wasted to sort this out, 17min. That is my time, only then to find out that my upgrade was loaded incorrectly from open-ended to top up. Another 30min on the phone getting the call centre to fix this. Their response is go back to Vodaworld and waste more time there. After refusing and being very bad tempered they decided that they can rectify the problem and make my contract open-ended, which it has been from the time that I joined PATHETICCOM decades ago, but I will have to wait until month end for the fix to go through. Today I find out I can't communicate with overseas friends and family because the mistake made with the upgrade, top up, does not allow me to make international calls unless I buy airtime, “we are so sorry" is the response from the call centre after another 25min on the phone. Customer service at Patheticcom is IT IS YOUR PROBLEM SO JUST DEAL WITH IT. I am wondering if the order to reduce data cost by the competition board to vodacom is being taken out on their customers, it surly feels that way. This is on top of drop calls bad to no signals and the list goes on. Thank you patheticcom for your contribution to a joyful holiday season NOT!