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Lorraine F
1 reviews | Active since Aug 2019
21 Apr 2022, 10:01
Vodacom SHOULD BE ASHAMED TRYING TO MAKE MONEY AT CUSTOMERS EXPENSE
Hi. We're sorry you didn't get your April price change update due to a technical issue on our side - both your April and May increases are on us! From 1 June 2022 there'll be a price change to your plan, view it here: https://bit.ly/3M4JFGy. T&Cs apply. Further together, Vodacom. I HAVE ONLY JUST RENEWED MY 2 YEAR CONTRACT AND RECEIVE ABOVE MESSAGE . Phoning I am told this is a once-off increase being given to all vodacom clients. What an absolute utter cheek. How low can you go !! People begin a contract with an amount they can afford how dare vodacom presume to do UNEXPECTED, not ALLOWED, increases like this. It's ABSOLUTELY DISGRACEFUL.
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Replies (2)
Vodacom's replyOfficial
21 Apr 2022, 11:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Apr 2022, 11:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LF
Lorraine F's updateReviewer Update
22 Apr 2022, 10:39Vodacom customer care phoned but didn't have my proper complaint ...."We're sorry you didn't get your April price change update due to a technical issue on our side - both your April and May increases are on us! From 1 June 2022 there'll be a price change to your plan, view it here: https://bit.ly/3M4JFGy. T&Cs apply. Further together, Vodacom."
ITS CLEAR I AM OBJECTING TO THIS SUDDEN INCREASE VODACOM HAVE DECIDED ON. There was previously another complaint of another R138 increase that vodacom did and hv promises a credit WILL BE DONE. She phonedvabout that but it's not I don't want any increase in June!!!!!!!!
ITS CLEAR I AM OBJECTING TO THIS SUDDEN INCREASE VODACOM HAVE DECIDED ON. There was previously another complaint of another R138 increase that vodacom did and hv promises a credit WILL BE DONE. She phonedvabout that but it's not I don't want any increase in June!!!!!!!!
LF
Lorraine F's update22 Apr 2022, 10:39
Reviewer Update
Vodacom customer care phoned but didn't have my proper complaint ...."We're sorry you didn't get your April price change update due to a technical issue on our side - both your April and May increases are on us! From 1 June 2022 there'll be a price change to your plan, view it here: https://bit.ly/3M4JFGy. T&Cs apply. Further together, Vodacom."
ITS CLEAR I AM OBJECTING TO THIS SUDDEN INCREASE VODACOM HAVE DECIDED ON. There was previously another complaint of another R138 increase that vodacom did and hv promises a credit WILL BE DONE. She phonedvabout that but it's not I don't want any increase in June!!!!!!!!
ITS CLEAR I AM OBJECTING TO THIS SUDDEN INCREASE VODACOM HAVE DECIDED ON. There was previously another complaint of another R138 increase that vodacom did and hv promises a credit WILL BE DONE. She phonedvabout that but it's not I don't want any increase in June!!!!!!!!