Vodacom should be a shame with their ******* upgrades that cost us money!

Vodacom should be a shame of their consultants. We've been upgraded without given any consent to..

Before this particular call we've been haunted by the call center and they've tried to upgrade my number multiple time to which keep on telling them NO NO NO.. We know that an upgrade is being bind for another 24-36 months to which we don't want to be!

A month ago my husband received a phone call from one of their consultants again, this time they've explained to us that we receive SMSs on my contract and what they can do is exchange the SMSs to airtime. My husband CLEARY STATED that if there is no additional charge to this contract and NOT UPGRADING THE NUMBER, they can do the switch. The consultant confirmed to my husband no additional charges and no upgrade.

Today I decided to have a look at my contract and I received an additional +/- R300 airtime which I know was not right! And when querying this we found out that the consultant upgrade us. My husband phoned Vodacom today and they said that they will log a dispute.

After doing my own research people is waiting for their contracts to be fixed, how long will you fix ours?? This is ****************!