Vodacom Shops - probably the worst customer service experience

Everytime i go into a Voda shop i come out fuming. I think they are leading in my table of poor customer service !!! The staff in general are lazy, uncaring, miserable, unhelpful, de-motivated. They stand around chatting and ignore you. They try to make you wait as long as possible. One visit is never enough they can never help you. It seems like their mission is to find a way not to be able to help you. I have been trying for weeks to get a pre-paid sim and RICA. I don't believe their "systems" have been down all this time. They just want to be difficult. They give me a free phone and i cant get a sim for it !!!