HB
Hilda B

1 reviews | Active since Apr 2019

26 Mar 2021, 09:16

Vodacom shops at Clearwater mall rude staff!

I was utterly disgusted yesterday at both Vodacom shops in Clearwater. Due to the Android problem in existence, I went to the Voda shop neat CNA. They said that they are not able to help me as I need a technician, but thheir technician is at the shop under the escalator. If I rush, I can still find him. Which I did. When I got there, I asked for a technician. One of the staff m embers called into the back office. A woman came out of that office with het handbag and a water bottle and left. I stood there and was totally ignored. Mh husband asked if someone is going to come to help us, one of the guys, with a ****y attitude, which I can only explain as ******, asked what do you want. I explained and showed him my problem. He said, she just left. Come back tomorrow. She works from 9 to half past 4. I said but guys I am working is there nobody that can help. He said no. I went to Cellcity and one of their staff helped me immediately. No more Vodacom shops for me thank you!

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Replies (1)
Vodacom
Vodacom's reply26 Mar 2021, 14:49
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team