Vodacom Shop Wonderpark
I have submitted my Tab 2 at Vodacom Shop in Wonderpark Mall on the 2nd January 2019 for Software upgrade. I did not recieve any communication about the Tablet until I called the shop on the 14th February 2019 and I was told that it was couriered on that day. It has been 6 weeks and I was assisted by Phuti when I handed my Tablet who told me that it will take 4 weeks. What makes me angry is I have to follow up on my Tablet and I have not even recieved an sms that it has been handed to the technicians.
This is so disappointing from the Vodacom Shop especially that I have to follow up what is happening. I was also told that technicians were busy with December repairs so maybe they havent touched my Tablet. I just want to please understand, how long does it take to do Software repair? Does it really take up to 6 weeks.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team