ZX
Zandile X

1 reviews | Active since Oct 2017

04 Feb 2018, 17:10

Vodacom shop with poor customer service

i bought a screen protector for iphone 6S plus and they me for iphone 7 plus since they confirmed its the same. and only to find out that its blocking my front camera. i went to the vodacom shop and tell this indian lady who was assisting me and she promised that i will get a new one , she placed the order, that was in middle december, till today my screen protector is being ordered and am so furious

0
Replies (2)
Vodacom
Vodacom's reply05 Feb 2018, 10:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Feb 2018, 10:33
Official

Thank you for bring in this incident to our attention;

This query was escalated to our Regional Office for further review

Best regards

Vodacom Consumer Websites