Vodacom Shop Vincent Park, East London

Had an insurance claim processed on the 25/01/2023 against a CAT 62 Pro, which they kept wanting us to get an OPPO, which is lesser value and inferior. That being said and done we paid + R 3400.00 insurance excess for a Huawei P50 pro

Today, the 2nd of February 2023, my partner called to check when the fone will be ready for collection, only to be told to call after 20min 3 times,.. Only when she expressed frustration they then asked which fone did she choose??? But she paid an excess based on what they ordered.

Why are customers forced and **** to when it's claim time

Why is there no trail for such

Vodacom Vincent Park East London