1 reviews | Active since Sept 2016
Vodacom shop Tygervalley group
Possibly the worse service ever received from any service provider is Vodacom ( Vodacom Shop Tygervalley Group ) - over R1000’s ( they can’t even tell me ) worth of data “taken” ( or is it ****** = theft ) within mins of leaving their store. Then they LOCK my mobile data because ... wait for it ... I “EXCEEDED MY DATA USAGE” - so they take / steel data and then lock my phone ... a week ( ONE week ) later and all their staff can tell me is that the case was logged on the system AND IS IN THE SYSTEM ! In the system !!! what is funny is they tell me to buy more data IN THE MEANTIME - which I did and as I see the money go off my account the data simply disappears ! Gone ! In the meantime I get multiple msgs from Vodacom promoting their data packages ( which I have never used / bought ) and get sent THIS msgs stating
“Thank you for your support. Your query with ref number 1- ********** ********** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom”
UNBELIEVABLE !!! UNBELIEVABLE !!!
How much data do they take / steel without customers knowing ? Why pay these ridiculous fees for service and data if all we get is a “SYSTEM” - this is not a service provider - SA be warned !!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
