MG
Marisela G

1 reviews | Active since Sept 2016

17 Nov 2017, 14:48

Vodacom shop Tygervalley group

Possibly the worse service ever received from any service provider is Vodacom ( Vodacom Shop Tygervalley Group ) - over R1000’s ( they can’t even tell me ) worth of data “taken” ( or is it ****** = theft ) within mins of leaving their store. Then they LOCK my mobile data because ... wait for it ... I “EXCEEDED MY DATA USAGE” - so they take / steel data and then lock my phone ... a week ( ONE week ) later and all their staff can tell me is that the case was logged on the system AND IS IN THE SYSTEM ! In the system !!! what is funny is they tell me to buy more data IN THE MEANTIME - which I did and as I see the money go off my account the data simply disappears ! Gone ! In the meantime I get multiple msgs from Vodacom promoting their data packages ( which I have never used / bought ) and get sent THIS msgs stating

“Thank you for your support. Your query with ref number 1- ********** ********** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom”

UNBELIEVABLE !!! UNBELIEVABLE !!!

How much data do they take / steel without customers knowing ? Why pay these ridiculous fees for service and data if all we get is a “SYSTEM” - this is not a service provider - SA be warned !!!!

0
Replies (2)
Vodacom
Vodacom's reply17 Nov 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

MG
Marisela G's update17 Nov 2017, 16:06
Reviewer Update
Vodacom .. I don’t belive you !’nnnnnnn