Vodacom Shop TygerValley ****************

My wife upgraded her contract with Tygervalley Vodacom shop in November 2020. During this time there was a black november special on a LG V60 for R399.00 p/m over 36 months. She advised the consultant that she did not want the 36 months and would pay the extra to take the phone over 24 months. The total then came up to R559.00 over 24 months which she was ok with. I was also in vodacom the previous day to enquire about stock and they too said that the phone over 24 months was R559.00 on the package that we wanted.

When signing for the contract she told the consultant numerous times that she only wanted the phone over 24 months which the consultant acknowledged. Not only did the consultant then not sign her up for a 24 month contract. He signed her up on a 36 month contract that was also R559.00 p/m. Why would she be so stupid to take a 36 month at R559.00 p/m when they had a 36 month R399.00. How convienient as well that he chose a contract for the same amount as the 24 month so that we wouldn't notice anything when it came to the debit orders. He did not show my wife the term period or let her initial anywhere on that page (all the vodacom contracts that I have taken out, one of the 1st things they do is to get me to initial next to the term period so that I know what I am signing for). He was so rushed to get her out of the shop and just rushed through all the paperwork. All we got was the slip for the phone and no duplicate contract with the details.

So we recently checked when was the next upgrade date (which should've been end of 2022) only to discover it was only due the end of 2023. Upset about the situation, we immediately phoned Vodacom. They advised us to go to the shop where we did the upgrade. We went there immediately to only be met by there is nothing we can do. The consultant went to the manager and the manager didn't even want to come hear our story or talk to us. All they said is we signed for it and there is nothing we can do. We requested the original copy, to which they printed out for us. No initial next to the term period. They said it was not necessary for the consultant to request that. To top it all off the consultant said that there has been numerous people complaining about the same thing. Also the consultant who helped us was no longer working there. Clearly this seemed like something fishy that was going on in this store. I even showed her the ad of the phone in november 2020 and asked why we would do something so ridiculous. My assumption is that the consultant who helped us purposely took out a 36 month contract that was the exact same amount of the 24 month contract to get a higher commission or meet target or something in that line.

I feel that this is shocking business practice that they would do this to a client. They asked why we left it for so long. Obviously we wouldn't suspect anything if what we were quoted was R559.00 over 24 months and was getting debitted R559.00. You normally only check your upgrade date close to the time that you would be expecting the upgrade. Vodacom does not put the remaining term left on the invoices and statements.