VODACOM SHOP THE BRIDGE PATHETIC SERVICE

I am so disappointed in Vodacom Shop The Bridge I booked in my phone for repairs on the 27 June 2020 and I was told as soon as the repair store opens my device will be sent and I will get a notification. I was a very understanding customer as I too work in cellular and I know how long it could take to get my phone back. I was told by the consultant COLIN SCHOEMAN the technicians would only be back on the 29TH I was fine with that too. What dissapointed me was the lack of customer service I got I went to their repair shop about 3 times and each time this same Colin Schoeman assisted me only at the door and didn't even check on my repair as I told him I did not get any notification that it was sent to the technicians yet. I waited at least 5 days before going to ask for some sort of feedback and each time he said I should wait for my sms then come back. He did not want to hear me out as i was trying to explain I'm having an issue with receiving messages on the phone I was using in the meantime. All I wanted was some feedback so I could know how much I was to pay and how long it might take as I would need to get a device to use while my device was in for repairs. Each time I went I was chased away like I was a begger while I was a paying customer. Such pathetic service from a consultant who I've worked with before and then his manager Dianne who tried to cover up when they messed up. My device has eventually been sent to the technicians today 6th July 2020 8 days later how pathetic and then they try blaming the store where the technicians are based. I will never return to that store again. VODACOM SHOP THE BRIDGE IS PATHETIC