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Nontando N

1 reviews | Active since Feb 2017

02 Dec 2022, 12:17

Vodacom shop the bridge ******

I am so angry regarding email I sent to customer care and no one has responded I even called the store manager was useless

I am so very angry that I was charged R300 extra at Vodacom shop the bridge Port Elizabeth. Very nice smiling lady was helping me with payjoy we had a nice chat but she saw a way to take advantage.

I took out a phoe on payjoy and I was told I was going to pay R1199 at the end of all of this I'm told I was going to pay R300 extra payjoy do not know of any phone setup amount even if there was I can set up my own phone I've worked with phones all my life. Putting in a Google account that I did myself ke phone and downloaded my app by using your wifi where I could have done it at home or at work cause at both places I have access to wifi.

Hayi people give me my money back, Cleary you guys ****** me and I don't want to go to that shop because I'll really make a scene I hate been made a fool.

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Replies (3)
Vodacom
Vodacom's reply02 Dec 2022, 13:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Nontando N's update05 Dec 2022, 11:07
Reviewer Update
Time now is 11am on the 5th and no consultant has contacted me. Sanundibhaxa ndinikeni imali yam.
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Nontando N's update06 Dec 2022, 07:26
Reviewer Update
Vodacom when are you giving me my money back, or you going to keep ignoring me.