CP
Cindy P

1 reviews | Active since Jul 2011

06 Mar 2024, 18:44

Vodacom Shop Sunninghill Village

Re: The Vodacom Shop in Sunninghill Village Shopping Centre run by Preshanth and MT (Mthelesi). I have had poor service from this store for the third time. Their service is substandard and they don't seem to know what they doing when it comes to more complex matters. I just spent 3 hours there resolving the following matter - I signed for my mom and dad's number to be transferred to my account to go off my debit order with my account. My moms account is deceased, but yet my dad's number was never transferred and canceled due to arrears being charged to a deceased estate. Besides the lies they tell and the u professional way they treated me as a client, Prashanth, the "manager" sold me the incorrect charger for my phone after reassuring me it was the right one. The behavior, lack of professionalism and incompetence doesn't deserve even 1 star. I will NEVER go back to this store, despite the convenience of the location.

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2024, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team