Vodacom Shop Repairs at Vodacom World - SUPER SERVICE!!!

Vodacom Shop Repairs at Vodacom World

To Piet Avontuur and his Manager

I want you to know how much I appreciate the excellent service you provided to me yesterday. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected.

I am writing this letter as a humble note of appreciation for the outstanding customer service provided by you. After visiting my Vodacom store at Northgate for assistance on Monday, I was treated by their staff in an extremely unprofessional way, they accused me of abusing my phone & damaging it on purpose. Further, it will take up to 7 to 21 working days to have it repaired and assessed. After insisting on advice for a better solution they suggested I go to Vodaworld.

On Tuesday I went to Vodaworld, I was informed by a consultant that I have to use My Vodacom app to book a repair visit. When I returned home your manager called and apologized that the consultant was supposed to direct me to your repair department, but I was just sent back home.

I was not surprised at all, I think we as South Africans are so used to be sent from pillar to post, we are used to wrong information, poor service and treated like dirt everywhere we go. LOL! I once tweeted to the Post Office and asked how much time they spend on training their staff to be the most miserable, unfriendly and most unhelpful staff I ever came across. Whenever I return from a trip abroad, it takes six month to a year to get used to the South African way of service.

I really commend your prompt and friendly service provided by you and your manager yesterday. I am extremely pleased with your knowledge, professionalism, people skills and sooooo much more! Your super service yesterday really impressed me!!!

All I want to say is thank you and WOW! WOW! WOW!