Vodacom shop Repair highveld mall

I am extremely disappointed and angry about the poor customer service at the Vodacom Repairs store in Highveld Mall, located near PEP Cell and MTN, on the side leading towards Game and HiFi Corp.

I have been a loyal Vodacom customer for more than 10 years. This store previously provided excellent service and was one of the best Vodacom branches I had visited. Unfortunately, the service has deteriorated terribly.

During my recent visits, consultants appeared uninterested in helping customers. Some employees were standing around while customers waited, and they repeatedly acted as though they were busy. When I tried to explain what assistance I needed, the consultant did not listen properly or give me their full attention. I felt ignored and unimportant as a customer.

The atmosphere now feels as though employees are on holiday rather than at work assisting paying customers. This is unacceptable and does not reflect the level of service I expect from Vodacom. I should not have to travel to Middelburg or Menlyn simply to receive proper assistance.

Vodacom management needs to investigate what is happening at this store, provide the employees with proper customer-service training, and ensure that consultants actively listen to and assist customers. Please review the store’s management and staffing because the current situation is damaging Vodacom’s reputation.

I do not wish to be contacted by telephone. Vodacom may respond to me by email regarding this complaint and explain what corrective action will be taken. Please restore this branch to the excellent standard it once maintained.