Vodacom Shop Pavilion and Samsung galaxy Z flip 7

I bought samsung galaxy z flip 7 on contract, on the 09th of August 2025 in Vodacomshop Pavilion , on the night of 1st of September 2025 , it made a dark ink line where it folds ,then that started spreading throughout the screen , on the 02 of September 2025 , I went back to Vodacom Shop Pavilion to address the issue and get my phone fixed. When I got there the assistant told me I should take it to Vodacom Repair centre in Durban central to speed up the process ,because if they gonna take it there it might take long , so on that note I drove to Durban central vodacom repair , got there ,they checked the phone found no physical damages ,they booked it in for repairs. Then days went by , I called them , they said they are still waiting for parts , days went and I called and asked why they dont they just give me a new phone , they kept beating around bush , and asked about loan phone they said they only loan non smart phones , I called Vodacom Shop Pavilion they did not help also when I explained to them that I do not understand why they do not just gimme a new phone instead of making me wait for so long, near the end of September they sent a message that says parts been received , and yet debited my account , but no phone , even now today 02 October 2025 phone still not with me. The reason why I bought the phone it was because I wanted to use it , I do not understand why they make me suffer like this , that phone had an eSIM which I was using for all my banking information and apps , I struggled , I was forced to change to another number so I can access my apps and banking services . I sent an email to *** on the 1st of October explaining my situation , they still have not came back to me. I need help. Vodacom has ruined my life.