Vodacom Shop Newton

I lost a phone, then later I got a new phone after the insurance has approved my claim; I went to the Newtown Vodacom store to collect, when I got there I was assisted by a lady by the name of Johanna, to my surprise I was told that my claim was not approved as yet, she then took my numbers to contact me as soon as my claim is approved. Indeed she called me, when I got there my sim swap was not done ("information was not sent to Vodaworld to do the sim swap), I had to stay the whole weekend without a phone!!!!!

The following monday I was called and notified that everything has been sorted out, now the problem with the phone is that all my downloaded apps including the SHealth and the Discovery that I use for my gym purposes are not responding at ALL,

I phoned the discovery about this matter thinking that it was their issue, I was phoned by more than 3 consultants who confirmed that there was a problem with the motion sensor which VODACOM people are saying they cant assist in this regard because they dont know what Im talking about!!!!!

In short the services provided by the staff members in the newtown brach was appalling to say the least!!