HV
Hlengiwe V

1 reviews | Active since Jul 2024

09 Jan 2025, 15:16

Vodacom Shop Mall of Africa- Don't go there.

Vodacom shop- Mall of Africa. If you value your peace of mind please don't go to this shop!!, their service is bad! ( trust the reviews here , they are not lying) , there is no one to assist you at the door and assigning tickets to customers . They will look at you while you look like you are lost ,while they are on their phones. And when it comes to offering a service its like they are clueless!. I went there to take the contract for data , and the gentlemen that was helping offered a very terrible service, nothing was explained I was just shoved with the application form. I honestly wanted to walk out!, They promised to call me before 12 with the outcome for my application and its not 3pm I haven't received any communication from them. I honestly want to cancel this whole thing, I cant be paying my hard earned money to receive such a horrible service.

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Replies (1)
Vodacom
Vodacom's reply10 Jan 2025, 08:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team