Vodacom Shop Kuruman -

Three weeks ago, we placed an order for HP 14 I5 8GB 512 SSD laptop with Vodashop Kuruman.

We have followed up with the store for 3 weeks, atleast thrice a week. Neither the store nor Vodacom has made contact to update on progress.

Last week, the store gave me a number to call for upgrades - *** & ***, non of the numbers were helpful. They refferred me to the store, and the upgrades is not really a funnel but another store.

This morning, after insisting that they made a call directly. They advised that they dont have stock. They have not bothered to follow up for 3 weeks.

Today they want to change the order to a new product and promise that it will be in Kuruman on Monday.

Now this is Vodacom, and customer service has dropped over the years. The company and its partners have become about nothing but margins, the process is broken.