Vodacom shop Highveld Mall

<p>We purchased a laptop sometime ago with Vodacom on contract and it was insured with the very same company. Unfortunately the 28th of December 2016 the laptop broke and it was beyond repair.</p> <p>According to the insurance contract that we have with Vodacom they are ought to replace the computer. After having to wait for about 2 and a half months whilst we were promised the laptop will be back within 3 weeks, the laptop that was delivered is actually not of our specification. Initially we had agreed to nothing lesser than that specification, however they have deliver below that.</p> <p>There has been a whole lot of things put on hold because of this issue that's now going onto it's 4th month and unfortunately Vodacom insurance which I called today said there's nothing that they can assist us with because the shops work solely as franchises.</p>