CV
Claudine V

1 reviews | Active since May 2019

22 Feb 2022, 17:19

Vodacom Shop Greenstone Mall

I went for an upgrade on Saturday, asked the sales person to give me the best phone and my last 2 options was between the Oppo Reno5 and the Samsung S21 FE so i asked the sales person which one is better and has more benefits so she said the Oppo comes with Bluetooth earphones and the Samsung with nothing not even a phone case ons the charger. When i got home i saw the adverti*****t showing the Samsung S21 FE + Galaxy Tab + Samsung watch for an extra R99. I went back today to Vodacom Shop Greenstone Mall and the Manager assisted me and told me that i cant return or exchange even after the fact that i was **** into taking this deal. He said he will find out what happened by the sales person on Thursday. I asked him to replace my glass protector as that person also left it with bubbles he then replaced and said that is the best he can do so i said its looking even worse now so he gave my phone back with even more bubbles and gave my slip and said i will call you on Thursday!! After having contracts with Vodacom for the past +12 years i have never been more disappointed and will never renew my contract ever again with Vodacom and their rude staff!

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Replies (1)
Vodacom
Vodacom's reply23 Feb 2022, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team