Vodacom shop Gateway grossly poor service

As a business we went to a Vodacom shop in Gateway mall, Umhlanga, Durban, with an interest in 1 of their deals, we gave them everything they said was required from us to apply for their deal, it took 3 WEEKS for them to conclude processing the application. this was largely because no one was making it a point to liaise with us on the status of the application, which is ridiculous.

So we had to call in every week to find out what is going on and only then they would "oh we forgot to have you sign suretyship" & "oh can we redo the written deal on the letterhead" to which comp**** without complaint, whereas we could have complained as why did you wait for us to call to tell us this?.

3 WEEKS into this fiasco again we had to call because we are not important enough potential customers to be called and notified. So WEEK 3 we call and they tell us our application was unsuccessful, when we ask what is the reason for this outcome?

A lady by the name of Jay answers us saying "your company does not meet the criteria", so since it took them 3 WEEKS to see that we the rightfully asked "So what is the criteria?" to which lady Jay rep**** "i don't know, they don't divulge that information" which is absolutely ridiculous and untrue. As a consumer you are well within your right to be made aware by any creditor why yours was not approved.

In conclusion not only did Vodacom waste our time they insulted our intelligence as well, adding insult to injury. The experience was horrible & disrespectful to say the least but this may be a blessing in disguise as we could have been subjected to this level of service had we became their new customer.