KM
Keneilwe M
1 reviews | Active since Jun 2020
27 Mar 2024, 10:22
Vodacom shop gateway
I was refused to do a sim swap by Stephanie at Vodacom Shop in Gateway Durban. I was rudely dismissed for producing my South African Passport and also had my drivers license as an alternative. I was advised to purchase a SIM card and do a sim swap myself as Vodacom does not consider the aforementioned as proof of identity.
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Vodacom's replyOfficial
27 Mar 2024, 12:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Mar 2024, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team