LVdW
Llewellyn Van der Walt

1 reviews | Active since Feb 2019

13 Feb 2019, 23:31

Vodacom shop four ways mall

I went to the Vodacom shop in four ways mall for my Phones upgrade,, I didn't want to pay more then what I've been paying which wasR649

I kept asking salesman 66, the salesmen assisting me how much I'd be paying with this new upgrade,, he kept telling me R609. I was more then happy with that,, now I have R1100 going off my account...

For him to lie to me and now tell me I can't cancel my contract what can I do?

0
Replies (2)
Vodacom
Vodacom's reply14 Feb 2019, 09:05
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
Vodacom
Vodacom's reply14 Feb 2019, 09:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Please be advised that we've responded via email.

Regards
Consumer Website Team