Vodacom Shop Festival Mall unable to complete simple tasks

I did a sim swap at Vodacom Shop Festival Mall for my contract number : ***. - I was advised it will take 3 hours for my sim to be active. - This meant my sim was suppose to be active by 9pm (14 Oct), as the latest time. - This morning when I was at Rosebank Gautrain station, as I wanted to call an Uber to get to work, I realized that my sim was not activated. - This meant I also could not call in to work to advise someone that I am unable to catch an Uber to get to work, let alone the fact that I could not contact anyone for assistance. - I eventually had to ask a couple of strangers at the station to utilize thier cell to call my boss, they had to dispatch someone to come pick me up at the station. - You caused hell for me this morning for failing to do a simple task, activate my sim within the 3 hours, how use less can you get.

- Now I am told I have to wait an extra 3 hours - I am unable to go see clients because of this unjustified failure in service - I need a call back to discuss when is this contract ending, or how to cancel it. - I dont have time for nonsense like this