Vodacom Shop Express Butterworth

On the 15th of August, we reported to the above shop to unblock the phone which initially blocked because we thought it was ******. The stuff at the shop gave my mother a form to complete, then they promised that the phone will be unblocked within 14days of reporting it, The phone is still blocked and when my mother phones the shop no one seems to know what is going on. The imei number for the phone is ********** ********** 8 and the device is still locked. My mother can be contacted ********** 529