KA
Kurt A

1 reviews | Active since Oct 2022

16 Oct 2022, 17:01

VODACOM SHOP DURBAN NORTH SALES ****

DO NOT support this store - rather go to another Vodacom store. They looking for a quick buck and ****med my elderly mother with the wrong advice and gave her half the minutes and a terrible phone. When I realised that they took advantage, I told my mom to return the phone unopened which she did (in less than 24 hours) but this slimy bunch went and opened the box and refuse to help her with a better contract. Vodacom says that its up to the store to honour the contract change but they refusing to help which I find disgusting. What I find most sad is that my mother has been a customer of Vodacom for 20 years, but this has now resulted in her cancelling the contract with Vodacom and fighting this as it is now a legal issue. CPA protests consumers from shoddy salesmanship and store leadership so I plea to anyone reading this to fight this store as we know that we are not the only people they have done this to.

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2022, 08:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team