FK
Fatima K

1 reviews | Active since May 2015

22 Oct 2015, 18:27

Vodacom Shop Century City

On Thursday 15/10/2015 I went to Vodacom. I asked a consultant if they stock the Samsung Galaxy s6 edge FAST CHARGER and she said Yes. She gave me a charger , ( me unaware of what it looks like, or what the voltage should be , I took it) I Paid R339 for the charger.<br> <br> I got home and told my friend and he said to me that it's the wrong charger.i immediately called the vodacom Shop in canal walk and spoke to Zaakirah, she said they have a no refund rule, however they can exchange etc. I said no, I would like my money back because SHE gave me the wrong charger! I did not go to the charger a day purchase it. <br> <br> I went into the store on Saturday 17th October and was told that they can't refund me. The going to take it up with management. <br> <br> The manage of store took my details and did that.<br> <br> A lady named Verna contacted me, and told me the same thing \no cash refund"so I explained everything to her and she said she will get back to me "

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2015, 19:55
Official
Hello fatikhan,

Thank you for voicing your concern to our office.

It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organisation. You will be contacted shortly.

Regards
MK