VODACOM Shop at Mall @ Reds

Last year March 2019 my wife and I took out a cell phone contract that was on a promotion at the VODACOM Shop Mall @ Reds. Part of the promotion package was a digital watch, it is nearly a year later and I still did not received my digital watch. The HUAWEI Representative Mr Junior Nconi told us that the watch will be delivered to my house by a courier service. After 6 to 8 phone calls later in 6 weeks time the story was changed and we were told that there was a mistake made by the person who captured the details on the contract. My wife and I went back to VODACOM Shop at Mall @ Reds and spoke to the Supervisor Merlanie Vester. She informed us that there was nothing wrong on the contract and that she in person will ensure my watch get delivered. After several phone calls over a 5 week period Merlanie did not answerd our calls any more. We then turned to VODACOM it self, after several calls and complaints laid still no response. I then went to the store and spoke to the Store Manager Angelique Terblance. To date nearly a year after we have taken out the contracts on 3 different phones still not received the watch.