Vodacom Shop and group failures and poor service.

I went to Vodacom Seshego with intent of getting a new device. I was assisted by a lady who wasn't wearing a name tag. We went through the option and the price was different from what I saw online. We didn't agree on the price, colour, term of the contract, no income and expenses were asked etc. I also wasn't authenticated. I left and made an application online, it was pre-approved and when I got a call we went through the normal process, we agreed on the colour, term, delivery address were asked and when we were about to finalize, I was told that I had already done an application in branch. Which didn't make sense because there was a lot more information required to do that.

I wrote an online review against the Shop the owner rep**** with a request for my Facebook or Twitter details. I don't have either so I opted to send an email to Vodacom customer care. This was on the 10th of October 2024. Their online motto is resolving complaints within 14 days. Over a month has passed and no one has resolved my query.

I ended up getting a different device before end of April 2024 and now in May I realise that the debit order didn't go off. The data and airtime were not loaded. I called Vodacom and they say I am on prepaid since 2012. My worry now is that later on they start calling me from their debt collection department for their own failures.

It's really frustrating that the customer keeps getting affected because of big companies failures. I really regret going through with this purchase.

Vodacom Seshego is going against the NCA and Vodacom group is just as worse for not attending queries.

Vodacom Customer Care Reply; *** for the if ignored complaint.