Vodacom shop

Hi guys it's been 4 weeks now since I sent my fone in for repairs at a Vodacom shop and still no word from them. I signed a claim form for my insurance and when I call the insurance department they say they haven't received any documents from both the Vodacom shop in Ga-Rankuwa and Vodacom repair. So I called Vodacom to have this matter resolved and their agent said there's nothing they can do I must refer baclick to the shop mind you I have already filled in 2 claim documents because they didn't send my first claim documents. It's very frustrating to pay for a cell phone you don't have and costly going back and forth to the Vodacom store in Ga-Rankuwa. Vodacom please help me get my fone repaired and sent back to me ASAP because it's your rep's fault that documentation was not sent to all the relevant departments in time