VODACOM - SHODDY SERVICE AND POOR COMMUNICATION

A few months ago Vodacom consultants came to our area offering a new fibre package. Because it still needed to be installed in our area, we were required to wait and in the interim received an LTE modem with data that would cover the waiting period. We were promised that the fibre will be activated by 1 August 2020. It is now the 27th of August and still no fibre connection. When I asked the consultants still marketing in my area about this, they said that it cannot be activated because they first need to complete 80% of the installation. We were given a new ETA of 1 October 2020. This is unacceptable! Firstly, no communication from Vodacom about the delay. If I didn't ask, I wouldn't have known. Secondly, no apology or compensation for the inconvenience caused. We already had to spend an additional R600 for LTE data because we're still waiting on our fibre. Does this mean that I have to continue to pay R600 per month until October??? In addition, the upload and download speeds on this LTE package is shoddy to say the least. Who can do anything with internet speeds ranging between 1 - 3 MPS. When calling into the Call Centre, I get sent from pillar to post and still don't have the answers! Service at its worst! I even cancelled my existing contract with Mweb thinking that I would have fibre by August. Then I could've just kept it, paid less and could have had a better internet connection speed than what I currently have with Vodacom.