Vodacom shocking Technical knowledge and lack of customer carr

Vodacom Customer “Care” ... you have literally wasted 6 hours of my time (sitting on a hard chair) over 2 days trying to fix a phone that your technician claimed to be a hardware issue and cannot be fixed. Only for us to walk over to iPhone that diagnosed in 5 minutes that Vodacom actually blacklisted the phone in error. It then took Vodacom another 2 hours to run a report and now we have to submit a report to unblock the IMEI ... another 7 Working days! I cancelled my upgrade on another contract that I activated yesterday. Cannot justify the lack of technical s****s or customer servive