1 reviews | Active since May 2009
<p>On 13 June 2016, I paid a full and final payment to Vodacom to close my account and port my number to Cell C.</p> <p>I was given a temporary number ********** 316 and was told that this number was a prepaid number and was temporary until the account was closed.</p> <p>In August - I received a statement with a bill on that prepaid number charging me for a contract which i never signed. I reversed the debit off my bank account for R 1450.00 and paid in R452 at the Vodacom branch in Vodaword Midrand which was due for my data contract number ********** 710. The agent who assisted me apologised and said it was all sorted.</p> <p>Then yesterday 08/10/2016 - i get a bill for R2035 which is not correct.</p> <p>This is very poor service from Vodacom and someone in their accounts department needs to sort this out asap.I have made a few calls already and was promised this would be sorted.</p> <p>Can someone please get to the bottom of this and sorted this out.</p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still no feedback received from Vodacom and now i received a letter of demand!
Still no feedback received from Vodacom and now i received a letter of demand!
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