VODACOM SHOCKING SERVICE/ATTITUDE FROM SHAKEEL JACOBS-SOMERSET WEST MAIN ROAD

VODACOM SOMERSET WEST MAIN ROAD I visited them as i wanted to ask them ''how does one place a contacts name on the main screen'' A person by the name of SHAKEEL JACOBS was asked to assist me.However, when i explained my question, he said--''HE WILL HELP ME BUT I NEED TO PAY R45 FOR THE HELP''. I said that it wont take him more than 10 to 15 seconds to quickly show me. But he was adamant, he said, ''THERE IS A NEW POLICY THAT ANY REQUEST, HOWEVER SMALL WILL BE CHARGED R45, OR HE WILL NOT HELP'' I said this is the first time i have heard of this and have been a loyal vodacom client for about 15 years .He said ''THAT DOES NOT MATTER''. I then said that i will move to another provider when my contract expires.He said ''THATS MY OWN DECISION''. I left the store and went to another vodacom store, where they glady helped me with no mention of a charge. I AM DISGUSTED WITH VODACOMS TERRIBLE CUSTOMER APPROACH, AND WILL MOVE TO ANOTHER PROVIDER WHEN MY CONTRACT EXPIRES