VODACOM - SHOCKING SERVICE PART 2

After voicing my awful experience with Vodacom and their total incompetence with my new contract - first they charge me with a whole lot of expenses they shouldn't have and then just decide to change my plan without asking . THEIR MESS UP and then tell me I can only change the plan in 3 months or they can collect my new phone and renew my renewed contract. Well 4 DAYS LATER i am still waiting for them collect my phone - once again disgusting service from Vodacom you really need to get your act together and please don't get 5 consultants to phone and then DO NOTHING!!!!!!!