BM
Bryan M
1 reviews | Active since Dec 2020
29 Dec 2020, 12:46
Vodacom - Shocking service. No response to instructions to cancel contracts.
I have been trying to cancel 3 x data contracts for approx. 3 months. I am told that the numbers are registered on their old system. I have been alternatively told that the numbers will be cancelled or when I phone to ask to speak to a supervisor am informed that the supervisor will call me back. This never happens. What shocking service. Perhaps time to migrate to a competitor when my contract expires in the new year!!!
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Replies (2)Vodacom's replyOfficial
29 Dec 2020, 13:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2020, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BM
Bryan M's updateReviewer Update
30 Dec 2020, 11:59Gee, still no response. Not unexpected given the poor level of service rendered to date.
BM
Bryan M's update30 Dec 2020, 11:59
Reviewer Update
Gee, still no response. Not unexpected given the poor level of service rendered to date.
