BM
Bryan M

1 reviews | Active since Dec 2020

29 Dec 2020, 12:46

Vodacom - Shocking service. No response to instructions to cancel contracts.

I have been trying to cancel 3 x data contracts for approx. 3 months. I am told that the numbers are registered on their old system. I have been alternatively told that the numbers will be cancelled or when I phone to ask to speak to a supervisor am informed that the supervisor will call me back. This never happens. What shocking service. Perhaps time to migrate to a competitor when my contract expires in the new year!!!

0
Replies (2)
Vodacom
Vodacom's reply29 Dec 2020, 13:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
BM
Bryan M's update30 Dec 2020, 11:59
Reviewer Update
Gee, still no response. Not unexpected given the poor level of service rendered to date.