VODACOM - Shocking service I am disgusted!

<p>On the 19th July 2016 (7 weeks ago) I called Vodacom to upgrade my phone which was due for an upgrade at the time. </p> <p>There was an issue with the system that day and the gent that was helping me had to call me back the following day to ensure that all the details he had captured on the system were correct.</p> <p> </p> <p>The upgrade phone was then sent to me via RAM couriers. The Friday it was due to arrive I waited all day for someone to call me and had no such luck. The following Tuesday I called again having had no contact with Vodacom. The person on the phone told me that the phone was brought to my work address and they tried to call me but I did not answer the phone, I told them that was impossible because I’ve been waiting for them to call for the last 5 days. I asked them to check the number they were calling and the number they had been calling was my wi-fi modem’s telephone number.</p> <p> </p> <p>We then went through an entire process of cancelling the order I had placed, they told me that the phone was back with Vodacom and we could now proceed with the cancellation process. I had to phone (they could not do it for me) 4 different areas of Vodacom before anyone could assist me correctly. This was 7 weeks ago!!! I have been phoning Vodacom EVERY SINGLE day since that day, only to be told that the system says cancellation pending and I can do nothing until the cancellation has been processed. I have been told on more than one occasion that I would be called back but NO ONE ever calls me back.</p> <p> </p> <p>I have been in store to try and solve this issue, only to once again be told the system says pending there is nothing they can do on a Saturday, on Monday they would sort it out for me and call me…. I’m still waiting for that call for two weeks now.</p> <p> </p> <p>I don’t know where else to turn, I cannot take this shocking service and shocking way Vodacom works. Every time I pick up the phone to call Vodacom I get a grumpy voice on the other side of the line who sounds like they don’t even want to be at work today let alone help me with my problems. I am sick and tired of calling Vodacom.</p> <p> </p> <p>I pay astronomical bills to Vodacom each month for this disgusting service, I am totally shocked and cannot believe the service I have received over the past 7 weeks</p>