Vodacom... shocking service from manager

I have on two previous occassions returned my Samsung A50 to the Waterfront Vodashop for repairs. Yesterday was the third time. The phone says it overheats and just switches off without warning. Twice, most recently on July., my phone awas sent to thr repair centre and Joberg. Three times now I have to go through of losing all my contacts, photos, etc and be without a phone for 14 plus days. The phone should have been last time. Now I have to wait for them to replicate the problem a third time. Really? I went in to the shop at 13.45. The manager Melissa, found it possible to tear herself away from her stock take tonserve me after I was waiting almost 45 mins. By the time I was served I was livid. Waiting 45 mins in a practically empty shop for service.... then to be teeated with a patronising tone. Vodacom I have been a loyal customer for over 20 years. This is the way I get rewarded. Shocking service and having to be without my business phone for a further 14 days. She could not tell me how long it would take or when I could expect feedback on my phone. No offer to follow up or keep me posted. No empathy for loss of business and embarrasment of my phone dying for the third time with the same problem. Come on Vodacom pull up your socks!