VODACOM SHOCKING SERVICE FROM BRANCHES AND NO RESPONSE FROM CALL CENTRE!

I HAVE BEEN A BUSINESS ***NER) CUSTOMER WITH VODACOM FOR 11 YEARS NEVER HAD A PROBLEM AND IN MY PERSONAL CAPACITY THE BALANCE OF 20 YEARS I NEVER DEFAULTED ON A PAYMENT BUT NOW I HAVE RETURNED MY DIRECT DEBIT DUE TO BAD SERVICE AND NO RESPONSE TO MY QUERY!! I HAVE BEEN TRYING TO RESOLVE A PROBLEM SINCE OCTOBER 2022 WITH NO JOY AND PEOPLE (VODA BRANCH) PUTTING THE PHONE DOWN ON ME WHILST ON LINE WITH VODA CALL CENTRE NOT HONOURING AGREEMENT AS PER TELEPHONE CONVERSATION IN DECEMBER (RECORDED?) NOW VODA WANT TO CUT OFF MY LINE FOR NOT PAYING BUT NOT LISTENING TO ME!! REGARDS RUSSELL OWNER OF CROSSWAYS HARDWARE AND FEEDS ***