TD
Trevor D

1 reviews | Active since Aug 2018

31 Aug 2018, 16:14

Vodacom Shocking Service final

Well one for the books, a few minutes ago I received a call from Dane from Vodacom, who apologised profusely and sad that he had loaded 2gigs of data and R495 of air time on my phone number! This is appreciated although all I needed was to have my normal days data and air time on my phone when I woke up this morning. However thank you Dane for eventually reciprocating for the error!

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Replies (1)
Vodacom
Vodacom's reply31 Aug 2018, 18:12
Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team