Vodacom - shocking service

Vodacom erroneously deactivated my fibre line on 1 Nov 2021. I logged SR*** for them to reactivate and I followed up on 2 Nov 2021 to be told I had to reapply as they cannot fix their mistake and reactivate. I then said I am going to another ISP and need the Vodacom cancellation reference and them to release the line in order for my new ISP to activate, I have logged service requests and phoned support daily and a week later, I have still not received the cancellation reference and have been without Internet access for a week now. Their service is shocking and do not recommend them to anyone looking for a fibre ISP.